FAQs

Frequently Asked Questions - All of the answers to the common questions we receive from customers

Please click on the boxes below to reveal the answers for the FAQs

How long does it take you to set up?

Depending on your choice of setup our setup times can vary.

Our classic and exclusive setups will usually take around an hour to setup. We usually request slighty over an hour so that we can ensure everything is setup, ready and tested for the arrival of you and your guests.

We kindly ask you to provide the access times of your chosen venue where possible.

How will you dress?

 Our team will dress appropriately for your event.
Usually for a casual party our staff will wear our Kent Discos/Kent Media Group branded shirts or polo shirts with smart/casual trousers such as jeans.

For weddings we will usually dress in plain black suit trousers and our branded shirts.
If you’d prefer something a little more formal please let us know.

During setup and pack down times our team may change into different casual clothing to enable us to feel a little more ‘comfortable’ - this will be before your guests are due to arrive at the start and after your guests have left at the end.

Can we add extras or make changes after booking?

Of course you can, if you’d like to add an extra or change your setup option after you’ve already booked then please just let us know.

We will do all we can to make sure that you have exactly what you require for your event

Our fantastic range of additional extras and their pricing can be found on our packages and pricing page

Do you hold dates or offer provisional bookings?

Unfortunately we cannot hold dates without a completed booking form and a deposit paid.

We will require a deposit to secure your date with us.

Do you take breaks during the event?
For events that will require us all day we would kindly request the consideration of a break time to be given to our team to enable time to have a drink/something to eat. This will not be taken during the performance times.

During the performance part of the event the DJ will only leave the booth for a toilet break or to purchase refreshments - in most cases another member of the team will be present during this time.

With our backdrop photography we usually close the booth for around 15 - 30 minutes in the middle of the event. This enables a re-charge of the equipment and also to allow the photographer a small break for a drink/toilet break.
The timing for this will be discussed with you prior to the event.

The DJ will also announce a closure warning over the microphone. Another announcement will be made once the photobooth has re-opened again.

What type of music can/will you play?

We carry a wide range of music, compiling a large selection of artists, genres and songs.

Upon booking we ask you if you have any requests or playlists that you would like us to send to us.
We request that these are sent to us in good time before the day to ensure availability of the tracks.

The music we play is based on the type of event, we also welcome requests from you and your guests.

We also offer you to submit a ‘do not play’ list. If there’s anything you wouldn’t like to be played please let us know and we’ll avoid those selected choices.

We also offer an online “playlist manager” free of charge for our customers. Here you can upload your own song requests but also allow guests to upload theirs too. As it’s your booking you can of course remove any you don’t like!

We also welcome playlists via Spotify. 

How much do you charge & how can we pay?

Pricing

For an overview of our pricing please see our pricing page 
Please feel free to contact us to receive a free no obligation quote.

Payments

Upon booking we require a non returnable deposit to confirm you booking.
The balance of the event must be made in full 28 days before the event.

We accept payments via Cash, Card, PayPal, Cheque or Bank Transfer - further details on payment options will be supplied upon booking.

Please note that cheques received 21 days before the event cannot be accepted.

Do you require a deposit?
When booking we require a non returnable deposit to confirm you booking and secure your date.

The deposit is currently £50 for the disco only and £100 for the disco and with any extras.

Do we get to meet you before the date?

We like to meet all of our wedding clients before the Wedding day, usually around 1 month before the date of the Wedding.
We aim to discuss all of the necessary details enabling us to have everything we should need for the day itself.

We are happy to meet you about any event, not just Weddings - please contact us if you would like to meet us to discuss your booking in further detail.

You are more than welcome to request more than one meeting - we love to keep up-to-date with you.
We know how things can change, so if you’d like to see us again then please don’t be afraid to ask.

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